Very easy sales process. Inquired via email to 4-5 Chevrolet dealerships and Ballweg was quick to respond and assisted in my requested price quote immediately. Scheduled a visit and wrapped up the deal before most of the other dealerships even responded to my request. Matt Decker was great to work with. Very friendly and knowledgeable.
We came in for a routine oil change and was in and out in about a half hour. The owner, Darlene, made it a point to greet my son and I which I just love. They truly show great customer service time and time again.
Thanks for the feedback. I see that we changed your oil and recommended a cabin air filter for $29.95 which came with a $10.00 mail in rebate. The filter's we use are original equipment. It's like a furnace filter that you can spend $2.00 on that allows particles to pass into the house and you breath it or you can spend a little more to get a filter that catches all particles and performs the way the manufacture meant it to. We also looked at your XM radio which was working fine at the time. We gave a worse case estimate if the module was bad but did not try to sell it to you since we were not sure what the intermittent problem was. We also looked at your key fob message. We replaced the battery in the fob for $4.92 and no labor. You were charged for the oil change and a key fob battery, no diagnostic time for looking at the XM or the fob message. I feel our pricing was very fair and that you were not over charged or oversold. Please feel free to contact me so we can discuss further if you would like. Thanks again for the feedback.
Fixed Operations Manager
Very professional and personable staff. Always go above and beyond in the service of my vehicle and are excellent at looking into warranties that may cover the cost. It is also extremely convenient and helpful that they allow a free loaner vehicle while your car is being serviced. I'll never go anywhere else again!
They listen, are friendly and are willing to go out of their way to make you happy. They are not pushy at all. I have chevy dealership about a mile away who didn't get back to me but Ballweg is 25 + miles away and I would go there 1st again. :)
I experienced a loud popping noise coming from the front end of my vehicle while on my way to work. It required towing the vehicle to Ballwegs. From there I was met quickly by Ben who was able to take my information and get the repairs started. I then found out the cause of my concern and only waited about 45 minutes for the job to be completed. Very pleased with the quick service when I got myself in a pinch.