Contacted Jeremy Crisler about a slow leak in my tire. He said bring it in this am for repair. It was a busy Friday, but a nail was found causing the leak and I was on my way in about 1 hour. I always have my service work done at Ballwegs and have for the past 20 years. Its always been excellent.
Ballweg Chevy in Sauk City felt like a family/community more than a cut throat car place that I've seen throughout time. It was so clean and bright and I felt really comfortable because everyone was noticeably happy and smiling. Also, Matt Decker was a great contact and he was the reason I switched from Toyota to Chevy. He is a huge asset to your organization!
Got a call from dealership to schedule an oil change, but I needed a loaner car. Took 1 week for the appointment to be scheduled. When I checked in the guy at the service counter checked me in and told me to go to the waiting area, I asked about the loaner car, he told me nothing was noted. I blew up at him, he told me to relax that it was only going to take 30 minutes to service my car. REALLY, lucky this was a free on GM!
Tom, thanks for your time this morning. We will discuss this incident internally to make sure we are giving the level of service our customer's deserve. Thanks again and have a great day.
Fixed Operations Manager
It was everything I would have wanted this experience to be in terms of purchasing/leasing my next vehicle. It was easy, it was fun, it was exciting. All personnel I dealt with were wonderful by being very helpful, very positive and great to work with.