We enjoyed working with Matt Decker and Chris Brodnicki to buy our new 2019 Equinox. We enjoyed meeting Darlene as well and were impressed that she took time to thank us for buying our car at Ballweg's. We were however, displeased with our Finance appointment with Shawn Murphy. He greeted us and shook our hands when we walked in the office. He was very nice as we moved from paper to paper to sign. But when he showed us the Extended warranty offer and after looking it over, we declined it. It was just not worth the extra cost when adding it to our loan amount. He did offer to reduce the dealership profit and came back with a lower cost option, but we still declined. Once he realized we were not taking the extended warranty, it was like his demeanor changed and we seemed not worth his time and effort. We finished the paperwork and got up to leave his office. He did not shake our hands as we left his office, which surprised us since he was so eager to meet us when we walked in. Granted financing is a tricky thing to go through, but the experience put a damper on our excitement for our new car.
Mitch was our sales rep. We were very satisfied with his help finding the car we wanted. Everybody there is very polite and cheerful. We love our new Camaro and look forward to a lot of fun summer rides. With the top down of course.
Salesman Chris was helpful and patient, actually our initial visit went past store hours with no pressure or sense of unwanted urgency on his part. . Very attentive to our needs. He was not overly aggressive. Good follow-up . My wife and I have purchased several new cars over our time and this was our second new one at Ballweg, Both experiences were very good. Dealership is very nice and professional. I expect we would have Ballweg and Chris at the top of our list for our next purchase.
I brought my car in to have the computer codes read. The service man who took my work order knew just what was causing my issue with just listening to me describing what the car was doing. After scanning the computer, code PO102 confirmed that I in deed, did need a new Mass Air Flow Sensor as he had guessed. It is good to have places like Ballweg In Sauk City that are backed up with good smart employees and modern computer tools.
Sheldon, we want all our clients to have a comfortable and stress-free experience with us! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Ballweg Chevrolet Buick. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Shawn, our staff is committed to providing each of our clients with the best automotive experience! We are happy to hear Ben could make your day better with a smile. Thank you so much again for your feedback! We hope you have a great day!
Mary, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The 2016 Colorado WT was having issues with not being able to remove ignition key when the ignition was in the off position. When I pressed the shift lever the lock on the automatic transmission shift lever couple of times then the key would come out. The dealership replace the shift knob, but the ignition issue still persists, but not as often. Waiting to see how it does before I take the truck back in again.
Called Derek about my check engine light being on, he set me up with an appointment the very next morning. And nothing really serious was wrong, my gas intake flap had partially stuck open. Thank you Derek
Gerald, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ballweg Chevrolet Buick. If you have any further questions, please give us a call. We're always happy to help!