I came to the dealership on Friday Jan. 4th for an oil change and tire rotation only to learn that there was a 2 hour wait at the "Express Lane". That wait was just too long for me so I decided to leave and return on Monday. This could have been avoided if t your customers could online schedule their oil change/tire rotation. I have a Kia, and Metro Kia has this service option and I am in and out of the Kia service in 45 min or less and have never had to wait. Please give this serious consideration. Every other part of my experience at your dealership was enjoyable and exceeds my expectations. Thanks....
Thanks for the feedback. I do apologize for the longer than normal wait. We can generally get people through in about 30-45 minutes with an oil change, tire rotation and a multi-point inspection. We did at one time make appointments for oil changes every half hour. We would run into issues when someone would be late for their appointment and still want to get it done. This would happen maybe a couple times a week or sometimes a couple of times in a day. This would make everyone behind them wait longer than they were expecting at no fault of their own. We would also have times when an appointment would not show up. I’m glad to hear that the rest of your visit went well. Thanks for your understanding.
Fixed Operations Manager
Ballweg Chevrolet is top notch and I would recommend to anyone. Wendy was my sale consultant and she did an awesome job as always. I have purchased several and will continue to do so. I love my new Silverado!
Only a periodic oil change and service but could not have gone better. All aspects of the experience were ideal. Friendly and easy interface with service personnel. Wait time for service to be completed not excessively long. As usual, ideal experience for this kind of service.
Came in for an oil change. Was able to get in right away. They noticed the filter on my heater/AC was dirty & should be changed also. Ben showed me the filter & it was very dirty. Great service as usual!
Took upwards of 2 hours just for a oil change & rotation! No definitive mention of whether they did a rotation, no chart showing tire status, as in the past. Did inform me of a pending condition of right front break.