Our salesman Mitch was very good at his job. He had all the answers we asked about the vehicle. He was very pleasant treated us like he had known us forever. He kept in touch with us as they were finding the car we were looking for. I will be buying a new truck next year and Ballwegs will be the first place I will start looking.
Went in for an oil change which was done. We were told we needed to replace front brakes on my Buick Enclave, which we did by another mechanic . They DID need replacement as what your dealership said. My car was thoroughly checked out after installing the new front brakes and was determined that no other work needed to be addressed at this time. Thank you.
Thanks for the feedback. What you are referring to is that we recommended rear upper control arm bushings which your other mechanic did not determine as bad as well as needing the front brakes. I left you a voice mail encouraging you to bring the car in so we can show you the worn parts. The suspension can’t hang when inspecting these. The weight of the suspension will not allow you to see the play in the bushings. The mechanic that did your brakes does not know how to check the suspension components correctly. Whether you fix it with us or with someone else I feel it would be in your best interest for us to show you the wear so you get it fixed before it becomes an issue, tire were, clunking or handling. There would be no charges and no expectations on our part, I just want you to be aware of the state of your car. Thanks again for the feedback.
Fixed Operations Manager
Total satisfaction. From checking in to waiting and having some fresh coffee while my truck and wife’s SUV being worked on. Great discount on oil change with rebate. Will def be back. And I drive 1 1/2 hours from northern Illinois.
The service rep met me quickly, got the mileage and invited me to enjoy the goodies in the lounge. They got right into doing the oil change, checked everything thoroughly and brought the cabin filter to me. It was really grungy but it was clear that I had the choice to replace or not. I was glad that the filter was shown to me which demonstrated how this shop keeps the customer “in the driver’s seat,” making the decisions. Very well done!