The service fellow came out the door as soon as I drove in, as if expecting me to arrive at the drive-up oil changing door. A nice welcome. And while I was waiting in the lounge, Mrs., Ballweg came up to where I was sitting and gave me a nice compliment and also thanked me for having my oil changed there.
Thanks for the feedback and I'm glad we were able to discuss the issue. As I explained over the phone, based on the pictures you sent, the right inner fender liner has come away from the fender. That's not something that would have happened by changing the oil from under the car. With that being said, it looks like a screw fell out or pulled out. Feel free to stop in at any time and I'm sure it would take a short amount of time to repair and I won't charge you for it. Thanks again and have a great day.
Fixed Operations Manager
We''ve been purchasing both cars and trucks for decades at Ballweg's in Sauk City, ever since being in business from 1970 on.
Darlene and her staff go far beyond any expectations when it comes to service etc.
Highly recommended... always.
Charlotte Olson... and Bartlett fells the same way.
As always, everyone at Ballweg Buick was friendly, courteous and helpful. Wouldn't go anywhere else for service on my Buick La Crosse. I also got to drive the Encore and Equinox while waiting for service to be done, escorted by Austin, who explained everything about the vehicles very well. I only wish the SUV seats could raise up a little higher so I could feel as comfortable in them as in my La Crosse.
Contacted Jeremy Crisler about a slow leak in my tire. He said bring it in this am for repair. It was a busy Friday, but a nail was found causing the leak and I was on my way in about 1 hour. I always have my service work done at Ballwegs and have for the past 20 years. Its always been excellent.
Terrific service staff GENUINELY welcomed me and got right into the diagnosis. They gave me the options and we proceeded. Felt that they were really looking out for me as they got to the brake job and tire repair. Got a courtesy ride to the downtown area AND was picked up later. Definitely an excellent experience. Glad I bought the 2011 Enclave new from them and will continue to see this staff as needed!